Millennium
Teleservices is proud to recognize the vendors that have allowed
us to assemble and integrate the industry's best contact center
infrastructure. Our IT philosophy is: Own the business solution.
We understand that we cannot burden our customers with integration
tasks. Thus, we needed to find companies who deliver reliable components
and services. Our team of information technology professionals have
partnered with the these companies to develop software and hardware
solutions to give us a competitive edge.
Oracle Corporation.
(Nasdaq: ORCL), the world's largest enterprise software
company
Millennium Teleservices central database systems and call center
systems all run on the market leader in database software. We speak
"data" and deliver information!
Cisco Systems
(NASDAQ: CSCO), The leading global supplier
of internetworking solutions
Our internal network that links all our contact
centers to our home office is fully redundant due to technology
provided by Cisco Systems and our long distance carriers. Using
state-of-the-art switches, hubs and monitoring software from Cisco
we can ensure that your calls and data are there when you need it
most. Every Day!
SER Solutions, Inc.
The leading provider
of call management solutions
With SER's CPS agents spend more time talking to potential customers
rather than dialing and waiting for a connection. High-speed switching
also ensures that an agent hears the customer’s first word,
facilitating a smooth call introduction and maximizing the customer
contact opportunity. CPS offers a sophisticated blend of call management
functionality and powerful predictive dialing, in addition to a
new WebAgent feature that allows browser-based access to the system.
|